Shipping Policy
Effective Date: January 15, 2025

Welcome to NextLite, where we prioritize delivering your orders quickly and securely. This Shipping Policy outlines how we process, ship, and deliver your purchases, ensuring transparency and clarity for all our valued customers. By placing an order with us, you agree to the terms detailed in this policy.

Shipping Destinations

We proudly ship our products to the following locations:

  1. United States: All 50 states, including Alaska and Hawaii.
  2. International Shipping: Available for select countries. Please note that shipping times and costs vary depending on your location.

For inquiries about shipping availability to your specific country, feel free to contact our support team.

Processing Time

Orders are processed Monday through Friday, excluding holidays. Processing typically takes 1-3 business days after your payment is confirmed. During high-demand periods, such as holidays or promotional events, processing times may extend to 5 business days.

You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods and Rates

We offer multiple shipping options to meet your needs:

  1. Standard Shipping

    • Delivery Time: 5-7 business days within the United States.
    • Cost: Free for orders over $50; otherwise, $5.99 flat rate.

  2. Expedited Shipping

    • Delivery Time: 2-3 business days within the United States.
    • Cost: $15.99 flat rate.

  3. International Shipping

    • Delivery Time: 7-21 business days, depending on the destination.
    • Cost: Calculated at checkout based on the delivery address and order weight.

Please note: Shipping rates for oversized or bulk items may vary and will be displayed during checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment’s status. If you do not receive tracking details within 48 hours of your order confirmation, please contact our customer support team.

Delivery Policy

  • Shipping Address: Ensure that the address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Signature on Delivery: Certain orders may require a signature upon delivery to ensure secure receipt of the package.

Customs and Duties (International Orders)

For international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are determined by the destination country and are not included in our product prices or shipping fees.

Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact us immediately so we can assist in resolving the issue. For lost or damaged packages, claims must be filed within 7 days of the expected delivery date.

Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, the customer will be responsible for any reshipment fees.

Shipping Delays

While we strive to meet our estimated delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We appreciate your understanding in such cases.

Eco-Friendly Packaging

At NextLite, we are committed to sustainability. We use eco-friendly packaging materials to reduce our environmental impact.

Contact Us

If you have any questions or need assistance with your order, please contact us:

Shop with confidence at NextLite, where your satisfaction is our priority!